Return Eligibility
Returns are accepted under the following conditions:
- Item must be returned within 14 days of delivery
- Item must be in the same condition as received
- Original packaging and any included accessories must be returned
- Item was not damaged due to misuse or normal wear
- Provide the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Items damaged by the buyer
- Items returned after the 14-day return period
Return Process
To initiate a return:
- Contact us at avanttreasures@outlook.com within 14 days of delivery
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Package the item securely with original packaging
- Ship the item back using the provided return label
Refund Processing
Once we receive and inspect your returned item:
- Approved refunds will be processed within 3-5 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the item was defective
- Return shipping costs are the responsibility of the buyer unless the item was defective
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos of the damage
- We will provide a prepaid return label
- Full refund or replacement will be provided
- We will cover all return shipping costs
Exchanges
We do not offer direct exchanges due to the unique nature of our inventory. If you need a different item, please return the original item for a refund and place a new order.
Questions About Returns
If you have any questions about our return policy or need to initiate a return, please contact us:
Email: avanttreasures@outlook.com
Phone: +1 475-275-1453